The Art of Having the Difficult Conversation!
“It is easy when it is easy“… when cooperation is obvious and proffered to us then we don’t need a whole lot of skill. Our needs and theirs are genuinely discussed and there is true sense that all parties are working toward the one common goal.
What if cooperation does not exist? What if there is genuine dissatisfaction about where the project, task or relationship is heading? Even the most experienced person can be challenged by this situation, particularly if it involves conflict over who is first in line for your time, energy and resources. The tendency then is to manage agreement instead of conflict. You avoid asking for what you need to avoid any further conflict.
As a result of this so many opportunities are lost when this type of conflict in opinion arises due to the fact that most of us were never taught what to do! As children, we developed a set of strategies that we continue to use in their “grown up” versions. Unless we make a conscious effort to discover other choices and hence, develop new skills in this area, under pressure we revert to already learnt behaviour that may not be achieving useful outcomes for others or ourselves.
This module is designed to assist individuals with the advanced interpersonal skills and coping strategies required to establish a win/win outcome when it is not so easy. Because we can tend to avoid conflict, our skill development in this area is sometimes limited. This workshop therefore is very practical in that it allows for the development of confidence and the practical application of the skills taught.
If you are interested in;
- Learning more about establishing a win/win outcome when it is not easy
- Welcoming conflict instead of avoiding it
- Developing your confidence and applying the right skills when delivering the difficult conversation
The Farewell Morning Tea –
Building Better Business Relationships!
I wonder if you have thought that work would be easy if it wasn’t for the people that you had to work with?
In my 30+ years of corporate life I have discovered that there is basically only one standard speech given
at farewell morning teas. It just depends on if it is true or not.
The typical speech goes… “We are really going to miss Bruce… he is going to leave a huge hole in our department”…to which the private response of the masses could be either genuine agreement or “yes, we know what kind of hole…an ar?@#%le!”.
It’s not about intention either… it’s about behaviour. We can’t intention our way into being useful in a team. It’s what we do or don’t do everyday in every interaction that ultimately determines the real truth about what will be said at our farewell morning tea.
Obviously the ability of individuals to work in teams has never been more critical to the success of any
endeavour. We risk the achievement of substantial productivity and financial gains if our team
relationships are not effective. Our reputation with internal and external stakeholders is also effected by
team relationship effectiveness.
This session will equip you with proven and practical strategies that provide a solid platform for relationships and enhance co-operation, particularly in times of dissatisfaction. This knowledge is useful at home and at work and if applied, will lead to effective and healthy relationships and improved organisational outcomes.
If you are interested in;
- Increasing the productivity of your team
- Establishing effective relationships at work and at home
- Improving organisational outcomes
Back to Speaking Topics.